Return Policy

We want you to be happy with every coin you buy from us. If something is not right, you may return most items within 14 days of delivery for a refund, under the terms below.

1. Where we sell and ship

Lucky Coin Store sells and ships only within the United States — the 50 states and the District of Columbia. We do not ship to international addresses, US territories, APO/FPO/DPO addresses, or freight forwarders, and we cannot accept returns sent from outside the United States.

We ship only to the address confirmed on your PayPal payment. If that address is not in the US, the order is cancelled and refunded in full before shipment.

2. Return window

You have 14 calendar days from the date your order is delivered — as shown by the carrier's delivery confirmation — to request a return. Requests made after day 14 cannot be accepted.

Once we approve your return, ship it back within 7 calendar days of the approval. Returns postmarked after that may be refused.

3. What we accept back

To be refunded, an item must come back in exactly the condition it was sent, including:

• the original holder, flip, capsule, tube, album page or slab it arrived in;
• any certificate of authenticity, grading insert, label, or accompanying paperwork;
• all original packaging materials.

Do not clean, dip, polish, wipe, re-holder, or otherwise alter a coin you intend to return, and do not remove a coin from a sealed third-party grading holder (NGC, PCGS, ANACS, ICG or similar). Coins are graded on surfaces that a single wipe can permanently change.

An item that comes back altered, cleaned, or removed from its holder is no longer the item we sold and cannot be refunded; we will return it to you at your expense, or, at our discretion, refund the reduced value we are able to recover.

Handle coins by the edge, over a soft surface, and only over the packaging.

4. Items we cannot accept back

• Bullion and bullion-priced items. Coins, rounds and bars priced from the live gold, silver, platinum or palladium market are final sale. Their value moves with the metals market between your order and your return, and we cannot absorb that movement. This is standard practice among US precious-metals sellers.
• Items listed as "AS-IS", "Final Sale", or "No Returns" in the listing description.
• Custom, special-order, or made-to-order items, including custom holders, albums and engraving.
• Coins removed from a sealed grading holder, or holders that have been cracked, opened, or tampered with.
• Items altered after delivery — cleaned, dipped, polished, toned, re-holdered or repaired.
• Orders shipped more than 14 days before the request.

If your order contains only final-sale items and it has not shipped yet, you can still cancel it — see section 10.

5. How to request a return

Email [email protected] with:

1. your order number (it begins with HR);
2. which item or items you want to return;
3. the reason for the return;
4. photographs of the item as you received it, and of the packaging, if the item arrived damaged or is not as described.

We reply within 2 business days with a Return Authorization (RA) number and the exact address to ship to.

Do not ship anything back before you have an RA number. Unauthorized returns, and returns sent to any address other than the one on your RA, will be refused and returned to you at your expense — and we cannot be responsible for a package we were not expecting.

6. Return shipping — paid by you

Except where section 8 applies, you pay return shipping. We do not issue prepaid return labels and we do not reimburse return postage.

Your return must be:

• shipped with tracking from USPS, UPS or FedEx;
• insured for the full amount you paid for the item;
• sent with signature confirmation if the item's price was $250 or more;
• packed the way it arrived — coin secured in its holder, holder immobilized, rigid outer box, no rattle. Do not write "coins", "gold", "silver", "bullion" or "collectibles" anywhere on the outside of the package;
• marked with your RA number on the outside of the package and on a note inside.

The item is your responsibility until it is delivered to us. If a return is lost or damaged in transit, the claim is yours to file with the carrier and your insurance, and we cannot issue a refund for an item we never received. Please keep your tracking number until your refund appears.

7. When you get your money back

We release your refund after your return is delivered to us and we have inspected it — not when you drop it off, and not while it is in transit.

The sequence:

1. The carrier confirms delivery of your return to us.
2. We inspect the item against section 3 — normally within 2 business days of delivery, and never more than 5.
3. If it passes, we issue the refund to your original PayPal payment the same business day.
4. PayPal returns the money to the card, bank account or balance you paid from. PayPal's own posting time is typically 3–5 business days and is outside our control.

What you get back: the price you paid for the returned item or items.

What you do not get back: the original shipping charge, and your return postage. If a multiple-item order qualified for free shipping and your return drops the remaining order below the free-shipping threshold, the shipping we absorbed on that order is deducted from your refund.

We refund by reversing your original payment. We cannot refund to a different PayPal account, a different card, by check, or as store credit.

8. If the mistake is ours

If an item arrives damaged, is not the item described, is materially misdescribed as to date, mint mark, grade or variety, or is not authentic, this section applies instead of sections 6 and 7 — regardless of whether the item is bullion-priced.

Tell us within 3 business days of delivery, with photographs, and keep all packaging — a carrier damage claim is impossible without it.

We will, at your choice where we can:

• send you a prepaid return label, or reimburse your actual tracked-and-insured return postage;
• refund you in full, including the original shipping charge, once the return is delivered; or
• replace the item, where a replacement exists.

Authenticity: if a coin you bought from us is later determined by NGC, PCGS or ANACS not to be genuine, we will refund the full purchase price on return of the coin and the grading service's written determination, and we will not hold you to the 14-day window for that.

9. If your order never arrives, or arrives damaged

Contact us at [email protected] as soon as the tracking looks wrong, and in any case within 14 days of the expected delivery date. We file the carrier claim, and we will refund or replace your order once the claim resolves. Do not discard damaged packaging.

10. Cancellations

• Before we ship: email us and we will cancel and refund in full, including shipping. Most orders ship within 1–2 business days, so tell us quickly.
• After we ship: we cannot cancel. Refuse the package, or use the return process above; an after-shipment cancellation is treated as a return under sections 2–7.

11. Partial returns

You may return part of a multiple-item order. We refund the returned lines only, and shipping is handled as described in section 7.

12. Repeated returns

We are a small store. If a buyer's return rate makes normal business impossible, we may decline to accept future orders from that buyer. We will always honor the policy on orders already placed.

13. PayPal disputes and your other rights

Please email us first. Almost everything is faster to fix directly than through a payment dispute, and we would rather fix it.

Opening a PayPal dispute or a card chargeback does not remove your rights under this policy, and this policy does not limit PayPal's Purchase Protection or any right you have under applicable federal or state law. Where a PayPal case is open on an order, PayPal's process and timing govern that order's outcome, and we will not issue a second refund outside it.

14. Contact

Lucky Coin Store
Email: [email protected]
Store contact: [email protected]
Returns address: issued with your RA number — please do not ship to any other address.

We answer email within 2 business days, Monday–Friday, excluding US federal holidays.